Store Info
We sincerely appreciate your visit to our boutique. Here is some info about orders and shipping that you should know:
PRODUCTS
- Our products are lovingly handmade and inventory on the site is current.
- Because every item is handmade there may be very minor variations in the duplication of designs, which are usually only noticed by the designer.
- Decorative Wreaths Customizations: If you see a wreath that you love but would like different colors OR if you have an idea for a wreath that you’d like us to create, customization requests can be made here.
ORDERS
- Items on backorder require a 3-5 day processing time prior to shipment.
- Customers will receive a notification via the email used at checkout when orders are shipped.
SHIPPING
- We currently ship within the continental United States. We do not ship overseas at this time.
- Products are carefully packaged and shipped from our locations in the Atlanta Metro area of Georgia and the Hampton Roads area of Virginia.
- In-stock items typically ship UPS Ground within 1 business day of order placement, if the order is placed before 5 pm EST.
POP-UPS AND LOCAL DELIVERY
- From time to time, we may announce pop-up shops and appearances. Select products will be available for in-person purchase on a first-come, first-served basis.
- From time to time, select products will be available as part of a special sale for local pick-up/delivery. Details will be included at the time of the sale announcement.
RETURNS
All sales are final. Should you have any questions prior to purchase or any concern post-purchase, please contact us here on our website or direct message via our social media channels and we’ll be happy to assist.
From time to time we may host contests or promotions that offer free or discounted products. Unless otherwise specified, these promotions are solely sponsored by 309 Designs and not sponsored, endorsed, administered or otherwise affiliated with any other entity, including any social media platforms on which they are advertised. Our promotions are open to legal residents of the United States who are 18 years of age or older. No purchase is necessary for participation in our giveaways. By participating in our contests, each participant and winner holds harmless and waives any and all claims of liability or damages against the contest’s sponsor and their respective employees and agents for any personal injury or loss which may occur from the conduct of/participation in the contest or from the award, receipt and/or use of misuse of any prize. By entering our contests, participants hereby submit to the jurisdiction and venue of the federal state courts of Georgia and waive the right to have disputes arising out of our contests adjudicated in any other forum. In no event will the participant be entitled to injunctive or equitable relief of any kind, or restrain the continuation of any contest.
Your patronage means the world to us. Thanks for shopping our boutique!